Privacy Policy

Effective Date: June 2026  |  Last Updated: June 2026

About This Policy

Stealth Installs Pty Ltd ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website or use our services.

1. Who We Are

  • Business Name: Stealth Installs Pty Ltd
  • ABN: 75 442 443 837
  • Address: Unit 1/2 24 Bremen Drive, Salisbury South SA 5108
  • Phone: 08 7133 5845
  • Email: info@stealthinstalls.com.au

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Contact details: name, email address, phone number
  • Vehicle information: make, model, year, engine type, and service history where relevant
  • Service enquiries and message content submitted via our website forms
  • Online purchases: shipping address and payment details (card details are processed securely by Stripe — we do not store card numbers)
  • Website usage data collected via Google Analytics (anonymised browsing behaviour, pages visited, device type, location region)
  • Advertising data collected via Facebook/Meta Pixel (used to measure advertising effectiveness and deliver relevant ads)
  • Phone call recordings: calls may be recorded for quality assurance, training, and compliance purposes (see Section 6)

3. How We Collect Your Information

We collect personal information when you:

  • Submit a contact or service enquiry form on our website
  • Place an order through our online shop
  • Call our business
  • Interact with our advertisements on Google or Facebook/Meta

4. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide service quotes
  • Process and fulfil your online orders
  • Communicate updates about your booking, service, or order
  • Improve our website, services, and customer experience
  • Deliver relevant advertising (where you have not opted out)
  • Comply with our legal, accounting, and regulatory obligations

5. Customer Management System

We use customer management software to store and manage information about our customers, including:

  • Customer contact details (name, phone, email, address)
  • Vehicle details (make, model, year, registration, VIN, engine type)
  • Full service history including work completed, parts used, and dates of service
  • Purchase history and invoices
  • Notes related to your vehicle or service preferences

This information is used solely to deliver and manage our services to you. It is accessed only by authorised Stealth Installs staff and is not shared with or sold to third parties outside of what is necessary to operate our business.

6. Third-Party Services

We use the following third-party services that may process your personal information on our behalf:

Google Analytics

We use Google Analytics to understand how visitors use our website. This collects anonymised data such as pages visited, session duration, and device type. You can opt out via Google's opt-out browser add-on.

Google Privacy Policy →

Facebook / Meta Pixel

We use the Meta Pixel to measure the effectiveness of our advertising and to show relevant ads to people who have visited our website. Meta may use this data in accordance with their own privacy policy.

Meta Privacy Policy →

Stripe (Payment Processing)

All online payments are processed securely by Stripe. We do not store your payment card details on our servers. Stripe is PCI-DSS compliant.

Stripe Privacy Policy →

AI Call Management

We use AI-powered call handling, call logging, and call listening software to manage and review customer calls for quality assurance and training purposes. Call recordings and transcripts may be analysed by automated AI systems. All callers are notified of recording at the commencement of each call.

7. Call Recording & AI Call Services

When you call Stealth Installs, your call may be recorded. You will be notified of this at the commencement of the call. Call recordings and transcripts may be:

  • Reviewed by our staff for quality assurance and training purposes
  • Processed by AI call management software for transcription, summarisation, and analysis
  • Used to improve the quality of our customer service
  • Retained for a period reasonably necessary for business and compliance purposes

8. Disclosure of Personal Information

We do not sell your personal information to third parties. We may disclose your information to:

  • Our third-party service providers listed in Section 5, who assist us in operating our business
  • Law enforcement agencies, regulatory bodies, or courts where required or authorised by Australian law

9. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification, or disclosure. Our website uses SSL/TLS encryption. Payment processing is handled by Stripe, which is PCI-DSS compliant. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Your Rights Under the Australian Privacy Act

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of information that is inaccurate, out of date, or incomplete
  • Make a complaint if you believe we have breached the Australian Privacy Principles

To exercise any of these rights, please contact us at info@stealthinstalls.com.au. We will respond within 30 days.

11. Data Retention

We retain personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Financial and transaction records are retained for a minimum of 7 years in accordance with Australian taxation law. You may request deletion of your personal information where we are not legally required to retain it.

12. Cookies

Our website may use cookies to enhance your browsing experience and to support analytics and advertising functions (Google Analytics and Meta Pixel). Cookies are small files stored on your device. You can control cookie settings through your web browser settings. Disabling cookies may affect some website functionality.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be published on this page. We encourage you to review it periodically.

14. Complaints

If you believe we have handled your personal information in breach of the Australian Privacy Principles, you may first contact us directly:

Stealth Installs Pty Ltd — Privacy Enquiries

Email: info@stealthinstalls.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992