Privacy Policy

Stealth Installs Pty Ltd (ABN 75 442 443 837) ("we", "us", "our") respects your privacy. This policy explains how we collect, hold, use and disclose personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

It applies to our customers, people who enquire with us, visitors to our website and social media pages, and anyone who calls or emails us.

We only collect information we reasonably need to quote, book, carry out and invoice work, and to run our business. Depending on how you deal with us, this may include:

• Contact details: name, phone number, email address, postal or billing address, and business name and ABN for trade customers.
• Vehicle information: make, model, year, engine, registration number and state, VIN, odometer reading, and the vehicle's condition.
• Photos and video of your vehicle: taken during inspection and work, which can show your number plate, VIN plate and odometer.
• Job and service history: work quoted and completed, parts used, inspection results (for example brake and tyre condition), technician notes, next-service reminders and invoices.
• ECU tuning data: where we remap your vehicle, we read the vehicle's engine management software and related vehicle identifiers.
• Payment information: invoices, amounts paid and payment method. Card payments are handled by our payment providers; we do not store full card numbers.
• Communications: enquiries, emails, SMS messages, and phone call recordings, transcripts and summaries (see section 6).
• CCTV footage: our workshop and premises are monitored by security cameras, which may record you and your vehicle (see section 4).
• Website and advertising data: device and browser information, pages viewed and interactions with our ads, collected by cookies and similar tools (see section 8).
• Feedback and reviews: responses to our review requests.

We do not intend to collect sensitive information (such as health information). If you volunteer it, for example when explaining why a vehicle modification is needed, we will only use it for that purpose.

We collect most information directly from you, when you:

• Call, email, SMS or message us, including through our social media pages
• Submit an enquiry or booking form on our website
• Visit our workshop, bring your vehicle in, or we inspect and work on it
• Respond to a review request

We may also collect information from others, where it is reasonable to do so:

• A person booking on your behalf, such as a family member, employer or fleet manager
• Trade customers who refer vehicles to us
• Advertising and analytics providers (such as Google and Meta), who tell us how people interact with our ads and website

If you don't give us the information we ask for, we may not be able to quote, book or complete work on your vehicle.

We use personal information to:

• Respond to enquiries and prepare quotes
• Book, carry out, record and invoice work on your vehicle
• Order parts and tuning files for your job
• Send booking confirmations, job updates, invoices and service reminders by SMS or email
• Process payments and online orders, and manage accounts
• Keep a service history so we can support warranty claims and future work
• Ask for feedback and reviews after your job
• Train staff and check the quality of our service
• Improve our website, advertising and services
• Meet our legal, tax, accounting and insurance obligations, and resolve disputes

Marketing, feedback and review requests

We send service messages by SMS or email, such as booking confirmations and letting you know your vehicle is ready. After a job is paid, we may email you asking for a review. We do not send promotional or advertising emails or SMS.

Every review request includes an unsubscribe option, or you can contact us to opt out at any time. Opting out won't stop service messages about your booking, vehicle or invoice. We never sell or rent our customer list.

Photos of your vehicle on our website and social media

We like to show off our work, so we may post photos or video of vehicles we have worked on to our website and social media (such as Facebook and Instagram). We don't include your name, and we try to blur number plates, but we can't always guarantee a plate won't be visible.

If you don't want your vehicle shown, tell us before or after your job. We will not post it, or will remove posts we control as soon as practical.

CCTV

We use CCTV at our workshop to protect the security of our premises, staff and customer vehicles. Signs let you know cameras are in use. Footage is only viewed by authorised staff when needed, for example after an incident, and may be given to police or insurers if there is a crime or damage claim. We keep footage for 30 days unless it is needed for an incident.

We do not sell your personal information. We share it only as needed to run our business and deliver our services, with:

• Payment providers (such as Stripe) to process payments
• Phone system and AI transcription providers (such as Fireflies and Anthropic) to record, transcribe and summarise calls
• Email and marketing platforms (such as Mailchimp) to send emails and manage marketing
• Website, cloud and security providers (such as our website platform, Cloudflare, Google and Meta) to run our website, advertising and business systems
• Couriers and freight companies to deliver online orders
• Accountants and other professional advisers, where needed

We may also disclose information where you have consented, where it is required or authorised by law (for example to a court, regulator or police), or to a buyer if our business is sold.

Our service providers may only use your information to provide services to us.

Automated decisions

We do not use computer programs or AI to make decisions that significantly affect your rights or interests. Quotes, bookings, pricing and any decision about the work on your vehicle are made by our staff. AI tools only help us record and summarise information.

Some of our service providers store or process information outside Australia, mainly in the United States (for example Google, Meta, Stripe, Anthropic, Cloudflare, Fireflies and Mailchimp). Some providers may also use data centres in other countries.

We take reasonable steps to choose providers with appropriate security and privacy protections before we share information with them.

Our website uses cookies and similar tools to work properly, understand how visitors use it, and measure and show our ads.

Google Analytics shows us which pages are visited, for how long, and from what type of device and general region. You can opt out with Google's browser add-on.

Meta Pixel and Google Ads tell us when people who saw our ads visit our site or contact us, and let us show ads to people who have visited our website. You can manage this in your Facebook/Instagram ad settings and Google's Ad Settings.

You can block or delete cookies in your browser settings. Some parts of the site may not work properly if you do.

Our website may link to other sites. We are not responsible for their privacy practices.

More information: Google Privacy Policy · Meta Privacy Policy · Stripe Privacy Policy

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, change or disclosure. These include password-protected, access-controlled business systems, limiting access to staff who need it, SSL/TLS encryption on our website, and using reputable, secure service providers.

No system is completely secure. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

We keep personal information only as long as we need it for the purposes above or as the law requires:

• Invoices, payment and tax records: 7 years (tax law requires at least 5)
• Vehicle and service history: while you are a customer and for 5 years after your last visit, so we can support warranty and future work
• Call recordings and transcripts: 12 months
• CCTV footage: 30 days, unless needed for an incident

When we no longer need information, we take reasonable steps to delete or de-identify it. You can ask us to delete your information where we are not required to keep it.

Access and correction. You can ask for a copy of the personal information we hold about you, or ask us to correct it. Email info@stealthinstalls.com.au. We will respond within 30 days. We won't charge you to make a request, and will only charge a reasonable fee to provide access if the request is large. If we refuse, we will tell you why in writing and how to complain.

Anonymity. You can make a general enquiry without giving your name or using a made-up name. We will need your real details to book, carry out or invoice work.

Opting out. You can unsubscribe from marketing and review emails at any time (see section 4).

If you think we have mishandled your personal information, please contact us first using the details in section 1. Tell us what happened and how you'd like it resolved. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.

We may update this policy when our practices or the law change. The current version will always be on our website, with the date it was last updated. You can ask us for a free copy of this policy in another form, such as a printed copy.